Thanks for reviewing our Privacy Policy! We're excited to provide high-quality services that respect your data, whether you're looking for a new place at the airport to relax or want to dive in and become a lounge travel junkie. We want to do that safely, thoughtfully, and in a way that respects you and your personal information.
We protect your privacy through compliance with this Privacy Policy. This policy is a legal document, so we want to clarify that —
In this policy, we'll discuss how we collect, use, maintain, disclose, and — most importantly — protect the information you share with ThisLounge.
This policy doesn't apply to information that's collected by any third party, including through any website, link, advertisement, or page that you might visit from our Website. We can't control what other people do, so we can't be responsible for their privacy practices.
This policy applies to anything you do on our Website and any of the ways you use our Services. By using our Website or Services, you agree to this policy and understand our practices. If you don't agree with our policies and practices, you shouldn't use our Website or Services.
If we make any changes to our Privacy Policy, we'll update this page. The date at the top is when we last changed our policy. We'll try to give a reasonable notice period when we change our policy, but unless we specifically say otherwise, the revised policy is effective immediately when we post it. If you keep using our Website or Services after we make changes to the policy, you're agreeing to those changes.
Our Website and Services isn't for users under the age of 18. If you're under 18, you shouldn't use our Website or Services or share any personal information with us. We don't knowingly collect personal information from anyone under 18. If we find out that we've collected personal information from someone under 18, we'll delete it. If you're a parent or guardian and you think we've collected personal information from your child, please contact us at [email protected] so we can delete it.
If you use our Website, we'll collect information you share with us directly. If you use our Services through a partner or third-party platform and you share with them your information in order to use our Services, we'll also collect that.
You can provide us with
We don't collect Personal Information automatically, but we might connect any information you do provide us with information we get from other sources. For example, if you send us an email, we might connect your email address with your account.
If you use our Website, we'll also collect Non-personal Information automatically. This is standard practice for most websites on the Internet, and includes the use of technologies like cookies, local storage, pixel tags, web beacons, and more. By using our Website, you're agreeing to our use of these technologies.
As you interact with our Website, including when you click around and visit pages of interest, we use automatic data collection technologies to collect information about your device and what you're browsing. This includes things like
Your IP address is an identifier that's generally assigned to you by your Internet provider or mobile carrier. Just like the vast majority of websites, we collect this automatically along with the time of your visit and what pages you're visiting. Since your IP address is often assigned to you specifically, we treat it as Personal Information.
In general, we use information we collect automatically to help us understand how our Website is being used, diagnose server problems, determine where our users are accessing our Services from, and more. Unless we say otherwise, information we collect automatically is generally considered Non-personal Information (except when we're required to do otherwise by law) and we treat it as such. When we do collect Personal information automatically, we'll treat it as Personal Information.
Like the vast majority of websites, we collect information automatically in a variety of ways, including:
This policy doesn't address the privacy, information, or practices of any third party we don't control. This includes any third party that operates a site that we link to or that has a widget on our site. The fact that we link to a site doesn't mean we endorse it or its privacy practices.
Our Website may include social media features, like a Facebook "Like" button. These features are provided by third parties (for example, Facebook) and are subject to the privacy policy of the company providing them. Your interactions with these features are governed by the privacy policy of the company providing it.
The safety of your Personal Information is really important to us. We've implemented systems, strategies, and technical measures designed to protect it from accidental loss, unauthorized access, or unwanted disclosure.
All the information you provide us is stored on servers that are secure and access-controlled. All pages you visit on our Website are encrypted with HTTPS/SSL technology. We require you to log into your account before you can access any Personal Information you've previously provided.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Although we do our best to protect your Personal Information, we can't guarantee its security. Any transmission of Personal Information is at your own risk. We're not responsible for circumvention of any privacy settings or security measures on the Website. For example, if your email account is hacked and someone gets access to your email, they might be able to access your account with us.
There are lots of reasonable and simple safety measures you can take to protect your information. For example,
If you think your account has been hacked, or if you think your Personal Information might not be secure anymore, please let us know right away by contacting us.
In general, we use information you provide or we collect to provide you our Services. For example, we'll use your information for
We share your Personal Information with employees, vendors, partners, marketing providers, and third parties as required to offer the Services.
Sometimes, you specifically want us to share your Personal Information. For example,
We're not responsible for how these third parties use your Personal Information. We recommend you review their privacy policies to understand how they use your information. Also, while we do our best to make sure that your information is only shared with the people you want it to be shared with, we can't guarantee that no one else will access it. We're not responsible for the use or disclosure of your Personal Information by others.
Other times, we engage third-party companies to help us provide our Services. These companies might include marketing providers, billing and collection providers, auditing and accounting firms, professional services consultants, providers of analytics services, security vendors, and IT vendors. They might provide a variety of services, like providing customer service or helping us understand how our Website is being used.
Occasionally, these service providers might also collect data directly from you, and their privacy policies might also apply. We make it clear when this is the case.
When we work with third-party companies, we require them to protect your Personal Information and only use it for the purposes we specify. We don't allow them to use your Personal Information for their own purposes. We may share with them aggregated and anonymized data sets that don't include any personally identifiable information.
We might also share your Personal Information when we believe it's necessary to comply with the law, protect our rights, or prevent fraud or criminal activity. For example, we might share your information with law enforcement or other government agencies if we're required to do so by law.
We may share your Personal Information when we believe to be necessary or appropriate to perform our Services: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
You can configure your device to refuse Browser Cookies or alert you when Cookies are being sent. If you disable or refuse Cookies, some parts of our Website might not work properly.
If you don't want to receive promotional emails from us, you can opt out by clicking "Unsubscribe" at the bottom of any promotional email we send you. You can also send an email to [email protected] with subject line "Unsubscribe" and we'll manually remove your email from our email list. Note that it can take up to 30 days to process your unsubscribe request if you email it to us.
Most of the Personal Information you provide us can be accessed or edited directly through your account on our Website.
Some Personal Information can't be accessed from the Website. If you'd like to request access to, correct, or delete all Personal Information you've provided to us, send an email to [email protected]. Note that we may not accommodate your request if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you've submitted or provided your Personal Information to us and you want us to remove it from our database, send an email to [email protected] with subject line "Delete My Information".
We'll use reasonable efforts to remove your Personal Information from our systems, unless we're legally required to retain it or need to retain it to fulfill our Services.
In all cases, if you ask us to delete your Personal Information, we won't use it for any further purposes, nor sell or share it with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.
Residents of California have certain rights under the California Consumer Privacy Act (CCPA). If you're a California resident, this section describes your rights and explains how to exercise them.
If you're a resident of California and have submitted any Personal Information to us, you may request a notice disclosing the categories of Personal Information we've shared with third parties for their direct marketing purposes during the preceding calendar year.
To request a notice, send an email to [email protected] with subject line "CCPA Request to Know". To find your information, for security, and to verify your identity, you must use the email address you provided to us. We may contact you at your email to verify your request, ask you questions about your request, or to speed up our response to your request.
If you're a resident of California and have submitted any Personal Information to us, you may request that we delete any Personal Information that we have collected from you.
To request deletion, send an email to [email protected] with subject line "CCPA Request to Delete". To find your information, for security, and to verify your identity, you must use the email address you provided to us. We may contact you at your email to verify your request, ask you questions about your request, or to speed up our response to your request.
If you're a resident of California and have submitted any Personal Information to us, you may request that we do not sell your Personal Information to third parties.
For California residents only, to request that we do not sell your Personal Information, use the "Do Not Sell or Share My Personal Information" link at the bottom of this document or send an email to [email protected] with subject line "CCPA Opt Out". We commit to responding to valid requests within 45 days of receipt. If we need more time (up to 90 days), we will inform you of the reason and extension period by email. These requests may be made no more than twice within a 12-month period.
Okay, we're at the end of our Privacy Policy! If you have any questions, comments, or concerns about this policy, our privacy practices, or your dealings with ThisLounge, please contact us at [email protected].